Why have I not received my order?
There may be several reasons for this.
- We use an automated system that sends the orders out. Just like any web service or software there are down times for maintenance or unforeseeable circumstances. If the system is down once the system is restored orders will be sent out.
- Payment issues. First check PayPal to make sure your payment was completed. If it was please send us an email and we can look into it for you. If it says canceled your payment was declined by our credit authorization services. This could be because of mismatched information such as name, email address, billing address, county mismatch. Like it states in out Terms and Conditions, which now has to be accepted before placing an order, all payment information MUST match. We do not accept 2nd or 3rd party payment. We also do not accept payment from orders that list one country and is located in another country. If this occurs we contact the account holder of the payment company for payment verification unless it is flagged with numerous flags which in that case is just canceled. At this point you may or may not receive any reasoning. We will not give any information out about any account to anyone so if you email asking us why we will only tell you to see this page for reasoning.
- Give it some time. Orders for the most part are sent out within minutes of placing the order unless the above mentions items happen. But in some cases we may have to wait to get an authorization for a payment because of something that does not match. Sometimes it may be for the amount of the order. If this occurs we may not get to that right away and it may take time for us to receive the email and verify the order. If this is the case your payment in PayPal may say "Pending" rather than completed or canceled. If you do not receive your order with 24 hrs please email us so we can be aware of the issue and get it taken care of.
Why are only some orders Instant Delivery?
All orders are subject to credit card and Paypal approval. Sometimes that may take time for those services to contact us with an authorization code. Once we receive that code we can process the order and send the codes. Sometimes the credit card company or PayPal authorize the transaction immediately and the order is sent instantly. Some orders may take time. If you do not receive your order within 24 hrs of the time the order was placed please email us. Please also review our terms and conditions page for updates on customer information and instant delivery.
How to Contact us?
We are a small ran business. This is not our only job so please if you email us please be patient we do not sit in front of our computers 24hrs a day. To contact us you can either email us at firstname.lastname@example.org or use the contact us button on the website (Lower right corner of the page). If this is pertaining to an order please include the order number of the order. We get 200+ orders a day and can not easily find an order by just your first name.
What type of codes do you sell?
All Codes are from the U.S. or Canada. They may or may not be able to be redeemed from other countries. If you are from outside the U.S. we can not be held responsible for codes not working correctly outside the U.S.
Please see our Canadian Redemption's page to find out how to redeem Canadian codes.
There are several Types of codes we carry.
- UV Codes (Ultraviolet Codes)
UV Codes can be redeemed in such places as vudu, flixster, cinema now, or the studio's website. With a purchased code we will send the link to redeem them via vudu. You will have to have a vudu account created. All our codes are from the U.S. and must be used within the U.S.. There are ways around this with proxy servers but that is a whole other topic. When you redeem a UV code this will be stored in your UV cloud and can be watched from all UV providers.
****When redeeming an early release code it must be redeemed via a PC not a mobile device.*****
iTune codes can be used by apple devices and must be redeemed using the itunes program. These movies can only be viewed within itunes and do not carry over to UV.
- Vudu Codes
Vudu codes can only be redeemed via vudu and can only be watched on the vudu service. If you share your account with other users, only the main account will be able to see this.
DMA (Disney Movie Anywhere) / DMR (DIsney Movie Rewards) is a Disney based stream for Disney movies. All DMA/DMR codes MUST be redeemed via disneymovierewards.com which requires a free account. You will also receive rewards points from Disney which you can later claim for gifts. This will also transfer to you iTunes account. You can also link you vudu account to your DMA account and it will transfer their also. DMA/DMR you get more for the money. If you buy the DMA/DMR portion of a code from us
DO NOT REDEEM IT ON VUDU'S WEBSITE.
Once you purchase a code from us you will receive 2 emails. Your Receipt and then the email with the code information. You must only use the link we provide to redeem your code. This is because we split our codes. We sell the iTunes portion separately also, if the code has iTunes available.